Clarkson’s Farm and customer experience
In one of the episodes of Clarkson's Farm, Jeremy Clarkson attempts to record a new born calf with DEFRA
top of page
The Library.
The library offers over 150 lessons and insights on customer experience, empowering you to gain a competitive advantage.
Mar 15, 20232 min read
Claire – the chat bot that failed us
We run a walking group. Our band of happy hikers enjoys a pub lunch en route.
Mar 1, 20233 min read
Shrinkflation – not a very nice experience
None of us like to be duped. And yet, we are being duped all the time, often not realising it.
Feb 15, 20232 min read
Who makes the best sprinkler in the world?
Some years ago we were in a taxi being driven from Newark airport to Allentown.
Feb 1, 20232 min read
Everything is getting more complicated – and simpler!
There was a time when, taking delivery of a new car, you spent an hour on the paperwork and five minutes receiving instructions on the car.
Jan 15, 20232 min read
Is Google debasing its offer?
Companies that offer brilliant customer experience have setbacks from time to time. Some even have setbacks as part of their offer.
Jan 1, 20235 min read
The only thing that matters is loyalty
The one thing, the most important thing that we seek in delivering great customer experience is to build loyalty.
Dec 15, 20222 min read
Sorry, what is your name?
We may be annoyed by someone getting our name wrong but most of us are too busy to bother notifying the mistake.
bottom of page