The Library.

The library offers over 150 lessons and insights on customer experience, empowering you to gain a competitive advantage.

How to monitor your customer experience

Running a check on a customer experience programme has never been easier. Free tools from the likes of Survey Monkey

Oct 1, 20233 min read

Customer experience doesn't come from just a smile or a nice word. These things help, of course...

Sep 15, 20232 min read

Our Meile washing machine has more computer power than the first rocket launched into space.

Sep 1, 20232 min read

It is sometimes the little things about what you do and say that give away your personality. This is especially the case with companies.

Aug 15, 20232 min read

The reason that chatbots will never catch on in delivering great customer experiences is because they don’t listen.

Aug 1, 20232 min read

There is one aspect of the service industry that is difficult to get right.

Jul 15, 20233 min read

If you like looking around gardens, make a visit to York Gate Gardens on the outskirts of Leeds. it is an example of excellent CX.

Jun 15, 20233 min read

One of our hobbies is hiking. We arranged a hike from Tan Hill, a pub in northern England that is the highest in Britain.

Jun 11, 20233 min read