Jun 15, 20233 min readWhat volunteers can teach us about customer experienceIf you like looking around gardens, make a visit to York Gate Gardens on the outskirts of Leeds. it is an example of excellent CX.
Jun 11, 20233 min readWhy is it so difficult to book a meal and get a piano tuned?One of our hobbies is hiking. We arranged a hike from Tan Hill, a pub in northern England that is the highest in Britain.
Jun 1, 20232 min readDoes newer mean better?Over time things improve. That’s right isn’t it? At least, you would hope that to be the case.
May 15, 20232 min readRemoving an itchSome time ago we carried out customer satisfaction research for a brewery that owned a large number of pubs.
Apr 30, 20232 min readWhy are half of corporate companies failing to deliver great CX?What is so difficult about building great customer experience? It surely isn’t that complicated.
Apr 15, 20233 min readA lesson in customer experience from printer manufacturersThere’s nothing like a printer for giving us a lesson in customer experience.
Apr 1, 20232 min readClarkson’s Farm and customer experienceIn one of the episodes of Clarkson's Farm, Jeremy Clarkson attempts to record a new born calf with DEFRA
Mar 15, 20232 min readClaire – the chat bot that failed usWe run a walking group. Our band of happy hikers enjoys a pub lunch en route.