Jan 15, 20232 minIs Google debasing its offer?Companies that offer brilliant customer experience have setbacks from time to time. Some even have setbacks as part of their offer.
Jan 1, 20235 minThe only thing that matters is loyaltyThe one thing, the most important thing that we seek in delivering great customer experience is to build loyalty.
Dec 15, 20222 minSorry, what is your name?We may be annoyed by someone getting our name wrong but most of us are too busy to bother notifying the mistake.
Dec 1, 20223 minDon’t beat yourself up if your Net Promoter Score is only 30When did you last recommend something to somebody? It probably was quite recent. If you have enjoyed a meal at a good restaurant, watched ..