The Library.

We’ve all experienced poor customer service. The lingering frustration, however, isn't just about wasted time or a minor hassle. At its core, what truly upsets us is a sense of injustice.

We are tired of repeated phrases. They don't mean anything. Be authentic. This is how you do it.

We’ve all been there. That moment of sheer, desperate urgency when finding a restroom becomes your single, all-consuming mission. Now, imagine that moment is compounded by a confusing gatekeeper and a hidden solution.

On this blog we talk a lot about customer reviews. In theory, they are the perfect measure of a company's customer experience—an unbiased report card straight from the source.

We’ve all been there—stuck in customer service hell, dealing with a company that seems determined to make our lives harder. While minor frustrations are common, some customer experience failures are so awful they become famous.

Have you ever tried to log into a website, only to be stopped by an image puzzle—broken into squares—demanding you identify buses, traffic lights, or motorcycles?

Writing a critical review always makes me a little nervous. After all, no one wants to unfairly judge a product—or worse, hurt someone’s feelings.

We are avid walkers, and in our small town, there’s nothing better than winding down after a hike with a coffee and a bite to eat at one of the local cafés.