13 minutes ago3 min readIs AI the Future of Customer Service? Exploring Automation, Opportunities, and ChallengesOne of our biggest concerns about customer service is that many leaders of business see it as a cost rather than an investment.
Nov 154 min readHarnessing the Power of Feel-Good Hormones to Elevate Customer ExperienceLet’s explore how the science of feel-good hormones can be applied to create customer moments that leave lasting, positive impressions.
Nov 14 min readHas Customer Experience Really Improved? A Look at the Past and Future of Customer SatisfactionSurveys and records show that the overall levels of satisfaction haven’t skyrocketed over the years.
Oct 152 min readArt, science and the customer experience connectionOne of the things that sets humans apart from other animals is our ability to feel, express, and be driven by emotions.
Oct 12 min readThe Cost of Injustice: How Price Gouging and Unfair Practices Erode Trust in CompaniesWhat drives people mad about companies is injustice. Something nobody can tolerate is a company that rips them off.
Sep 153 min readThe Power of Memory in Customer ExperienceOur brains have an amazing ability to remember certain events, but not all memories are created equal.
Sep 12 min readThe Changing Landscape of Online Dating: From Tinder’s Rise to Today’s ChallengesWhile dating apps work for some, the general sentiment is that they fall short of expectations.
Aug 152 min readIs Your Postal Delivery Company Failing to Meet Your Expectations?Running a parcel delivery company can't be easy. People's expectations are high, and there are traffic problems to contend with, drivers not