Is AI the Future of Customer Service? Exploring Automation, Opportunities, and Challenges
One of our biggest concerns about customer service is that many leaders of business see it as a cost rather than an investment.
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The Library.
The library offers over 150 lessons and insights on customer experience, empowering you to gain a competitive advantage.
Nov 154 min read
Harnessing the Power of Feel-Good Hormones to Elevate Customer Experience
Let’s explore how the science of feel-good hormones can be applied to create customer moments that leave lasting, positive impressions.
Nov 14 min read
Has Customer Experience Really Improved? A Look at the Past and Future of Customer Satisfaction
Surveys and records show that the overall levels of satisfaction haven’t skyrocketed over the years.
Oct 152 min read
Art, science and the customer experience connection
One of the things that sets humans apart from other animals is our ability to feel, express, and be driven by emotions.
Oct 12 min read
The Cost of Injustice: How Price Gouging and Unfair Practices Erode Trust in Companies
What drives people mad about companies is injustice. Something nobody can tolerate is a company that rips them off.
Sep 153 min read
The Power of Memory in Customer Experience
Our brains have an amazing ability to remember certain events, but not all memories are created equal.
Sep 12 min read
The Changing Landscape of Online Dating: From Tinder’s Rise to Today’s Challenges
While dating apps work for some, the general sentiment is that they fall short of expectations.
Aug 152 min read
Is Your Postal Delivery Company Failing to Meet Your Expectations?
Running a parcel delivery company can't be easy. People's expectations are high, and there are traffic problems to contend with, drivers not
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