Nov 1, 20232 min readIs there any hope for customer experience?Five years ago, a half of B2B companies we interviewed said that they were committed to providing excellent customer service.
Oct 15, 20233 min readDynamic pricing may not be for youA favourite trick journalists play when they want to embarrass politicians is to ask them the price of a litre of milk.
Oct 1, 20233 min readHow to monitor your customer experienceRunning a check on a customer experience programme has never been easier. Free tools from the likes of Survey Monkey
Sep 15, 20232 min readGreat customer experience is not just a smileCustomer experience doesn't come from just a smile or a nice word. These things help, of course...
Sep 1, 20232 min readTechnology that doesn't always satisfyOur Meile washing machine has more computer power than the first rocket launched into space.
Aug 15, 20232 min readLittle things can mean a lotIt is sometimes the little things about what you do and say that give away your personality. This is especially the case with companies.
Aug 1, 20232 min readListen and learnThe reason that chatbots will never catch on in delivering great customer experiences is because they don’t listen.
Jul 15, 20233 min readDo tips improve customer service?There is one aspect of the service industry that is difficult to get right.