May 15, 20232 minRemoving an itchSome time ago we carried out customer satisfaction research for a brewery that owned a large number of pubs.
May 1, 20232 minWhy are half of corporate companies failing to deliver great CX?What is so difficult about building great customer experience? It surely isn’t that complicated.
Apr 15, 20233 minA lesson in customer experience from printer manufacturersThere’s nothing like a printer for giving us a lesson in customer experience.
Apr 1, 20232 minClarkson’s Farm and customer experienceIn one of the episodes of Clarkson's Farm, Jeremy Clarkson attempts to record a new born calf with DEFRA