Jan 152 minUnlocking Exceptional Customer Experience: 8 Factors that Drive Great CXA common and critical factor that consistently influences customer experience is excellent customer service.
Jan 13 minBT Digital is rubbishI was on my travels sometime in September when my mobile phone rang. It was a sales agent from BT....
Dec 15, 20233 minSafety gone madWe bought a sizeable jar of olives from Waitrose the other day. There’s nothing unusual or exciting about that. However, opening it...
Dec 1, 20232 minThe John Lewis problemIf you are in the business of delivering excellent customer experience, you need benchmarks. "Who does it best and how do they do it?"