The Library.

Human beings like to play and when a manufacturer builds in a playful distraction, it makes the brand just that little bit more interesting.

We think the majority of customer facing staff are not trained or accredited for their skills.

Last week we reported on customer service in a cafe that didn't allow the staff any discretion. This week we would like to balance this.

What sort of person recruits somebody to do a job and then doesn’t trust them to do it?

Companies have one thing in common – they treat their business as a stage and are meticulous in delivering a brilliant show - every day

IT departments can be a law to themselves when it comes to setting rules for security. Passwords are an issue.

Say hello to earned growth rate. We will hear more about it if we can find a way to distinguish between earned and bought customers

Too many options mean there is too much to take in